The free LINK inter-terminal shuttle buses are available on the Departures level of the terminals.

Information desks are located in all three terminals. Uniformed information representatives are on hand to help with enquiries. Information lines are also available for Terminals 1 and 2 (tel: 416 247 7678) and Terminal 3 (tel: 416 776 5100).

Money and communications: There is a bank on the Arrivals level of Terminal 2. Bureaux de change are situated in Terminals 1 and 2 and ATMs, telephones and Internet access facilities can be found in all terminals. Eating and drinking: Bars and restaurants are located throughout the airport. Shopping: There are numerous shops at the airport, including duty-free. Luggage: A porter service is available from International Skycap Services (tel: 905 677 0909). Left-luggage facilities are available at all terminals. Trolleys are available throughout the terminals and parking garages. Other facilities: A counselling service is available for all passengers. Multi-denominational chapels, medical emergency clinics and baby change facilities are located in all terminals. A nursery is situated in the basement level of Terminal 1.

There are lifts, ramps, disabled toilets and TTY telephones in all terminals. When making a flight reservation, travellers should notify the airline of any special assistance request. The inter-terminal shuttle is wheelchair-accessible. Disabled parking spaces are provided in all parking lots.

There is a fully equipped business centre in the Sheraton Gateway Hotel (tel: 905 672 7000; website: www.sheraton.com/torontoairport), with 24 meeting rooms for hire, accommodating up to 300 delegates.

Avis, Budget, Dollar/Thrifty, Hertz and National/Alamo are represented at all three terminals. Discount and Enterprise are located off airport and courtesy vans take customers to the offices outside the airport; this service must be arranged prior to arrival.

There are over 11,000 parking spaces at the airport. The new Terminal 1 has some 9,000 spaces in a new parking garage. Terminals 2 and 3 also have car parking facilities with direct access to the terminals. There is a reduced rate car park connected to the airport terminals by a free wheelchair-accessible shuttle bus service.

Highway 409, south of Highway 427, has been converted into a dedicated Airport Access Road.

Road: Taxi: The tariff for taxis and limousines to/from the airport is based on metered rates, with updated tariffs and company listings available on the airport website. Bus: Public bus services are provided by the Toronto Transit Commission (TTC) (tel: 416 393 4636; website: www.city.toronto.on.ca/ttc/index.htm). No. 192 Airport Rocket runs daily to Toronto (journey time: 20 minutes). The Airport Express (tel: 800 387 6787; website: www.torontoairportexpress.com) is a 24-hour service running to downtown Toronto and several major hotels. There are other bus and coach services to Toronto and surrounding areas. Information is available from the ground transportation desks in the Arrivals hall of each terminal.

The Sheraton Gateway Hotel (tel: 905 672 7000; website: www.sheraton.com/ torontoairport) is located at the airport, next to Terminal 3. Other hotels located near the site, with shuttle services to the airport, include the Quality Hotel & Suites Toronto Airport East (tel: 416 240 9090), Toronto Airport Marriott (tel: 416 674 9400), Hilton Toronto Airport (tel: 905 677 9900) and the Radisson Suites Toronto Airport (tel: 416 242 7400). Hotel listings with direct reservation telephone access are located in the Arrivals area of all three terminals.