The airport information desk (tel: (0)20 7646 0088) is located on the left by the entrance to the terminal. Information on transport, parking, left-luggage and flight status are available.

Money and communications: Facilities include a bank, bureaux de change, ATMs and a post box. Eating and drinking: There are several places to eat, including a restaurant, bar, trattoria and coffee shop. Shopping: There are numerous shops at the airport, including a newsagents/bookshop and a tax- and duty-free shop. A collection service is available for returning shoppers. Luggage: There is a left-luggage and lost property service at the airport (tel: (0)20 7646 0088); the information desk can provide further details. Other facilities: There is a shoeshine service.

The terminal is fully accessible to disabled passengers; aircraft boarding assistance is provided, travellers should advise the airline in advance. Airport shuttle buses have dedicated facilities for disabled passengers and there are car parking spaces close to the terminal building for disabled travellers.

The Meridian Business Centre (tel: (0)20 7646 0900; e-mail: meridian@londoncityairport.com) has facilities for up to 120 people in a number of meeting and conference rooms which include private work offices, audiovisual equipment, secretarial support, fax, photocopying, Internet access, catering and private dining facilities. The LCY Jet Centre provides dedicated corporate aviation facilities including VIP lounges, a dedicated VIP aircraft stand, immigration and customs (tel: (0)20 7646 0400; email: jetcentre@lcy.co.uk).

Europcar, Hertz and Avis have desks in the terminal building. Chauffeur-driven cars are available from Europcar.

The main car park is next to the terminal. There is also a business car park at the airport. For more information, contact BCP (tel: (0)870 013 4580; website: www.bcponline.co.uk).

The airport can be accessed from north London via the North Circular Road (A406), from south London via the Blackwall Tunnel, from east London via the A13 and from the M11 via the A406 (North Circular). The airport can be reached from the West End of London via the Limehouse link tunnel.

Rail: Airport shuttle buses run to Canning Town and Canary Wharf, on the Docklands Light Railway (DLR), with connections to the London Underground. A shuttle bus also runs to Liverpool Street Station, with connections to the London Underground and major national rail lines. For more information on national rail connections, call the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Road: Taxi: Taxis leave from in front of the terminal building (journey time into central London: 20-30 minutes). Bus: Airport shuttle buses connect with underground stations, national rail stations and the DLR. The Green Bus runs between Canning Town and the airport. The Blue Bus runs between the airport and Liverpool Street via Canary Wharf.

There are no hotels at the airport. Nearby hotels, situated around the Excel Conference Centre, include the Holiday Inn London - Docklands Excel (tel: (0)870 990 9692), the Sunborn Yacht Hotel (tel: (0)20 7059 9100) and the Quality Hotel at Excel (tel: (0)20 7474 0011). Hotels can be booked at the British Hotel Reservation Desk, in the International Arrivals hall.