A free shuttle bus service transfers passengers between the domestic and international terminals (Pulkovo 1 and 2 respectively) (journey time: 15 minutes).

There is an information centre in Pulkovo 2, near the entrance, and on the second floor of Pulkovo 1. International flight information (tel: (0)812 104 3444) and domestic flight information (tel: (0)812 104 3822) is available.

Money and communications: Bureaux de change and a post office are available in both terminals. There is a post office on the first floor of Pulkovo 2 Departures, which also offers fax, photocopying, IDD telephones and Internet facilities. Eating and drinking: There are restaurants, cafés and bars situated throughout both terminals. Shopping: Shopping includes duty-free. A newsagents and convenience store are located on the first floor of the Pulkovo 2 Departures. Luggage: A lost property office is situated on the first floor of Pulkovo 2. Other facilities: There are first aid posts in both terminals and a mother and child’s room is available. There is a pharmacy and a hairdresser’s in Pulkovo 1.

The airport is physically accessible. Passengers requiring special assistance should inform their airline prior to travel.

The airport has business lounges that can provide telephone and fax facilities. There are two lounges and a VIP suite in Pulkovo 2 (tel: (0)812 104 3434) and a business lounge in Pulkovo 1 (tel: (0)812 123 8545). The post office in Pulkovo 2 offers business services including Internet, fax, photocopying and IDD telephones. The nearby Pulkovskaya Hotel (tel: (0)812 140 3979) has business and conference facilities, including a conference hall for up to 500 delegates, a meeting room for 35 delegates, and a business centre; a translation service is available for conferences.

Hertz car hire agency serves both Pulkovo 1 and 2, with desks in Arrivals. However, travellers should be aware that driving in and around St Petersburg is probably not a good idea due to the condition of the roads and the erratic nature of the signage.

Parking facilities are available close to both terminals. The multi-storey car park at Pulkovo 2 is connected to the terminal via a heated walkway.

From St Petersburg, drive south on Moskovsky Prospekt. When Moskovsky Prospekt becomes Pulkovskoe Shosse, take the first right for Pulkovo 2 or the second right for Pulkovo 1.

Road: Bus: Bus no.13 leaves for St Petersburg from the front of the central office building at Pulkovo 2. There are two stops. Buses leaving from the stop nearest Arrivals will take passengers to the Moskovskaya Metro Station. Bus no.39 departs from in front of the Pulkovo 1 west entrance/exit and runs to Moskovskaya Metro Station, stopping at Kievskoe Shosse en route. Travellers can also take a shuttle minibus marked ‘T-39’ that goes from Pulkovo 1, via Pulkovo 2, to Moskovskaya Metro Station and then to the centre of St Petersburg. Taxi: Taxis are available. Marshrutnoye taksis are minibus taxis that are only marginally more expensive than local buses; these depart for St Petersburg from outside both terminals and run to Moskovskaya Metro Station.

The Pulkovskaya Hotel (tel: (0)812 140 3979; website: www.pulkovskaya.com), situated on Ploschad Pobedy, 5km (3 miles) from the airport is easily accessible by public transport. The Hotel Astoria (tel: (0)812 313 5757) and the Angleterre Hotel (tel: (0)812 313 5666) are both about 13km (8 miles) from the airport.