The airport information desk (tel: (0)61 712 400) is located in the Arrivals concourse. The tourist information and reservations centre (tel: (0)61 471 664) is also located in the Arrivals concourse.

Money and communications: There are bureaux de change, full banking facilities and ATMs in the terminal. Eating and drinking: There is a self-service café on the first floor before check in, as well as a bar. The bar in the Departures lounge is open 24 hours a day. Shopping: There are Irish gift shops, a food store/newsagents and a mobile telephone/Internet access store between check-in and the Arrivals hall. There are duty-free shops in the Departures lounge (tel: (0)61 4775 047). Luggage: A left-luggage service is available via the Airport Operations Office (tel: (0)61 712 408); passengers should also contact this number for lost property enquiries. A porter can be summoned via the telephones situated throughout the terminal. Other facilities: There are two nurseries, located in the Departures lounge and Arrivals concourse.

The airport has lifts, specially adapted payphones and vending machines, disabled toilets and ramps located throughout the terminal. There are two clearly marked spaces to pick-up and set-down disabled travellers in front of the Terminal. Disabled parking at long-term rates is available in the short-term car park, with spaces located adjacent to Terminal entrances. Passengers requiring special assistance should inform their airline prior to travel.

Airlines and groups can request executive lounge facilities for corporate events, press launches and business meetings. For details during normal business hours, passengers should contact the Terminal Manager (tel: (0)61 712 295) or, outside normal hours, the Duty Airport Manager (tel: (0)61 712 241).

Avis, Budget , Dan Dooley, Europcar, Hertz, Malone, Thrifty, National and Sixt all have desks in the Arrivals hall.

Short- and long-term car parking is available in some 2,000 spaces. The short-term car park is located directly opposite the terminal building.

From Limerick, the airport can be reached on the northbound N18, by following the signs for Ennis, and from Galway on the southbound N18. At Bunratty Castle and Folk Park, take the junction for Shannon Airport and bear left on the N19.

Road: Taxi: Taxis drop off passengers on the Departures courtyard outside the terminal building. There is a taxi desk in the Arrivals hall (tel: (0)61 471 538). Limousines: Vip Chauffeur (tel: (0)86 8175500; website: www.vipchauffeur.net) provides personal chauffeur services to and from the airport. Bus: There is a regular bus service to Limerick station. Coach: Coaches are operated by Bus Eireann (tel: (0)61 313 333; website: www.buseireann.ie), with regular services to Limerick and Ennis bus stations; a Bus Eireann desk is located in the Arrivals hall (tel: (0)61 474 311). Citylink provides four daily direct coach services to Galway.

The Shannon Great Southern Hotel (tel: (0)61 471 122; website: www.greatsouthernhotels.com) is a two-minute walk from the airport. The Lynch Clare Inn Hotel (tel: (0)61 368 161), Oak Wood Arms Hotel (tel: (0)61 361 500), Quality Hotel Shannon (tel: (0)61 364 588) and Shannon Shamrock (tel: (0)61 361 177) are also close to the airport. Hotel reservations can be made at the information and reservations centre on the Arrivals concourse (tel: (0)61 471 664).