Information on parking, transportation, shopping and flights is available (tel: (0)870 000 0303). An information desk is located in the International Arrivals area. Courtesy telephones are situated around the terminal, with a direct link to the information desk.

Money and communications: ATMs, bureaux de change and an Internet exchange with wireless Internet are available. Eating and drinking: There are various restaurants, cafés and bars, including a 24-hour coffee bar. Shopping: There are numerous shops throughout the terminal, as well as duty-free outlets. A free shopping collection service is available (tel: (0)870 000 1000). Luggage: There is a left-luggage facility and a lost property service (tel: (0)1279 663 293). Other facilities: There is a chapel.

There are wheelchair-accessible toilets throughout the airport, hearing loops and TDD telephones. All telephones are fitted with induction couplers. Reserved seating and parking are provided; courtesy transfer shuttles are wheelchair-accessible. Ramps, lifts and elevators link all levels of the terminal building, including the station. Passengers requiring wheelchair and assistance boarding the aircraft should contact their airline prior to travel. All trains serving London Stansted Airport are equipped with facilities for disabled passengers; many coaches are not and passengers should check with the individual service providers. Information is available (tel: (0)870 000 0303; Minicom tel: (0)1279 663 725).

The Hilton London Stansted (tel: (0)1279 680 800) can provide conference facilities for up to 300 delegates, as well as meeting rooms and a business unit. A range of on-site meeting rooms, situated in Enterprise House, is provided by easymeeting, offering fully furnished suites available to hire for daily or longer periods (tel: (0)1279 662 570). There is also a Servisair Executive Lounge (tel: (0)1279 663 699).

Companies represented are Avis, Budget, Europcar, Hertz and National. Booking desks are situated between Departures and International Arrivals.

There are short-, mid- and long-term car parks, with short-term parking located very close to the terminal building. Pre-booking is available (website: www.eparking.uk.com). Regular coaches transfer passengers from the mid- and long-term car parks to the terminal. For long-term car parking, contact BAA Advance (tel: (0)870 000 1000) to receive a discount or book online via the airport’s website. Parking for motorcycles is free in the designated (D) zone of the long-stay car park.

The airport is situated next to junction 8 of the M11 motorway, less than 20 minutes away from junction 27 of the M25 motorway and is easily accessible from London.

Rail: The train station is located directly below the terminal building. The Stansted Express rail service (tel: (0)845 850 0150; website: www.stanstedexpress.co.uk) runs direct to London Liverpool Street Station, stopping at Tottenham Hale for connections to the West End. Central Trains (tel: (0)121 634 2040; website: www.centraltrains.co.uk) operates a daily service to Birmingham. For national train times and fares, call National Rail (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Road: Taxi: Airport Carz (tel: (0)1279 662 444) operates services to central London. Coach: There are National Express coach services to London Victoria (A6), London Liverpool Street and London Victoria (A7) and Stratford (A9). The Terravision Express Shuttle (tel: (0)1279 662 931) provides a non-stop service to London Victoria. Other services are available. The coach station is located in front of the terminal forecourt. Contact National Express (tel: (0)870 575 7747; website: www.nationalexpress.com) or Traveline (tel: (0)870 608 2608) for further information.

The Hilton London Stansted (tel: (0)1279 680 800), located at the airport, offers a courtesy bus link to/from the terminal. The brand new Radisson SAS hotel has 500 rooms and is just two minutes via a covered walkway from the terminal building. There is a hotel reservation service on the International Arrivals concourse (tel: (0)1279 661 220 or 662 929).