The combined Airport, LOT Polish Airlines and Customs Information Point is located in the centre of the Departures hall. Tourist information is available in the Arrivals hall daily. Passengers can obtain airport and flight information (tel: (0)22 650 3943 or 650 4220) and tourist information and hotel reservations (tel: (0)22 650 9431).

Money and communications: There is a bank in the Departures hall, and bureaux de change and ATMs in both Arrivals and Departures. There is also a post office in the Departures hall. Eating and drinking: Airport catering services include a restaurant and snack bars, ice-cream stands and self-service cafeterias. Shopping: Shops include duty-free. Luggage: There is a left-luggage service in the Arrivals hall, open 24 hours a day. A lost luggage service is also available (tel: (0)22 650 4122). Other facilities: These include a first aid medical centre, mother and baby rooms, a chapel and an observation deck.

The International Terminal has lifts and adapted toilets. Wheelchairs are available on request from a handling agent. Trained first aiders are also on hand to assist passengers unable to access the upper mezzanine level.

There are three executive lounges in the transit area on the Departures level (tel: (0)22 650 2768); passengers wishing to use the lounges should inform their travel agents or airline when booking their flight.

Avis, Budget, Europcar, Hertz and National are located in the Arrivals hall.

Three airport car parks are available: the multi-storey short-term car park has space for 1,500 cars and is located next to the terminal building; the short-term open-air car park has space for 300 cars, whilst the long-term patrolled car park has space for 820 cars. Both of these are located east of the multi-storey short-term car park.

The airport can be accessed from Zwirki í Wigury Avenue, which leads out of central Warsaw.

Road: Taxi: The taxi stand is located in front of the Arrivals hall. Bus: The Intercity Polski Express bus company provides direct regular bus connections to 30 towns in Poland; tickets can be purchased from the driver. Bus stops are located immediately in front of the Arrivals hall between the terminal building and the multi-storey car park. Buses nos.175 and 188 serve Warsaw, including the train station, the Old Town and the city centre (journey time: 30 minutes).

The Falcon Transit Hotel (tel: (0)22 650 4891), located on the Departures level in the transit area, is open 24 hours a day and has eight rooms. A new hotel, the five-star Courtyard by Marriott (tel: (0)22 650 0100), is situated close to the passenger terminal. Travellers can make hotel reservations at travel and tourist agencies located in the Arrivals and Departures halls and through the tourist information and hotel reservation service (tel: (0)22 650 9431). An airport shuttle bus service operates to/from some hotels on request. The Gromada Hotel (tel: (0)22 609 9600) is located less than 1km (0.6 miles) from the airport and the Novotel Hotel (tel: (0)22 846 4051) is located 2km (1.2 miles) north of the airport. Both of these are on the Zwirki í Wigury Avenue which leads to central Warsaw.