There is an information desk in the main landside concourse near the shopping area before check-in. In the airside shopping area, there is a customer service desk.

Money and communications: There are ATMs, a bank and bureau de change, and a post office. Public telephones are situated throughout the terminal. Eating and drinking: There are coffee shops, snack bar and a bar/restaurant. Shopping: There is a duty-free shopping complex and additional shopping opportunities within the terminal. Other facilities: The five-star airport hotel offers a VIP lounge, a health club with sauna, jacuzzi and gymnasium, and a children’s play area. There is also an 18-hole sand golf course.

The airport is easily accessible to disabled travellers. There is a special check-in gate with direct access from the car park, as well as lifts and disabled toilets. The Golden Class meet-and-assist service (tel: (0)2 575 7466) is available to provide personal assistance.

There is a business centre at the Abu Dhabi International Airport Hotel (tel: (0)2 575 7377) providing telephone, fax, Internet and secretarial services. The Abu Dhabi Airport Golf Club (tel: (0)2 575 8040) can provide conference and banqueting facilities. Many airlines provide business-class lounges; there is also a VIP lounge for passengers choosing the Golden Class service (tel: (0)2 575 7466).

Companies represented at Abu Dhabi International Airport include Avis, Budget, Europcar and Thrifty.

Long- and short-term secure parking is available close to the Departures and Arrivals gates.

Three highways lead from the city centre to the airport. Khaleej Al Arabi (Highway 30), Sheikh Rashid Al Maktoum Street (Highway 2) and Salam Street (Highway 8) all merge into one main highway which leads directly to Abu Dhabi International Airport.

Road: Taxi: Al Ghazal Taxis operates a fixed-rate service to the city centre. Bus: The municipal bus service runs 24 hours a day; buses are green and white, air-conditioned and depart from outside Arrivals.

Abu Dhabi International Airport Hotel (tel: (0)2 575 7377) is a transit hotel which has around 40 rooms, as well as a VIP lounge, restaurant, bar, children’s playroom, massage chairs, health club with jacuzzi, fully-equipped business centre, sauna and gym. In addition, the hotel has a lounge in which travellers can rest before their flight and a secure luggage room. A new 155-room airport hotel is under construction, to be completed by the end of 2004; the hotel will boast a golf course, swimming pool, restaurant, cinema, health club and beauty salon. The hotels closest to the airport (apart from the one above) are 25-35km away and include Al Maha Rotana Suites, Al Rawda Rotana Suites, Golden Tulip Dalma Suites, Grand Continental Flamingo Hotel, Hilton Corniche Residence, International Rotana Inn Hotel, Khalidia Palace Hotel, Le Meridien Abu Dhabi and Millennium Hotel Abu Dhabi.