An airport shuttle service runs between the main entrances to the terminals.

An information booth is located at the main entrance to Terminal 2. There are airport representatives in both terminals, to provide information on the airport and the location of facilities. For information prior to travel, passengers should contact their airline, as there is no dedicated information telephone number for the airport. Alternatively, passengers can e-mail the airport.

Money and communications: ATMs are located throughout the terminal buildings and there are bureaux de change in both terminal buildings. Post boxes are located at Terminal 1 in the FBO building and in Terminal 2 by the main entrance. There is a bank in Terminal 2. Eating and drinking: The airport has a variety of fast-food outlets and restaurants. Shopping: There are a variety of gift shops at the airport. Duty-free and a convenience store are available in Terminal 2. Luggage: There are lockers available at the airport. Porters are available to help with luggage for a tip. Other facilities: There is a beauty parlour and medical services in Terminal 2.

There are ramps at the airport where necessary and wheelchairs are available upon request. Toilets for disabled passengers are also available.

Meeting areas can be booked through Cancun Air (tel: 998 886 0183) at the FBO building next to the Terminal 1 building. The FBO building offers a lounge area, VIP room with a large table for meetings, Internet access and car-hire, and limousine and hotel booking services. There are VIP lounges and a business centre in Terminal 2.

Alamo, Avis, Budget, Executive, Hertz, National and Thrifty are all represented, with desks in Terminal 2.

One car park is available at Terminal 1 and one at Terminal 2; both are open 24 hours a day. Car parks are patrolled by a security service.

Drivers should take Carretera (highway) Cancún-Chetumal until the km 22 exit, and then follow signs for the airport.

Road: Taxi: An official taxi company provides individual and group services from the airport. Taxis can be paid for at the airport just after the Arrivals hall. Shuttles run door-to-door services to hotels in and around Cancun; it is possible and recommended to reserve a shuttle in advance, via the airport website. Bus: There is a public shuttle service from the airport to Cancun and the Riviera Maya, making a number of stops at various hotels and towns. The shuttle leaves the airport when the bus is full and journey times can be lengthy. Tickets can be purchased at the desk in the baggage reclaim area.

There are no hotels at the airport. The Moon Palace Resort (tel: 998 881 6000) is a short drive from the airport near Carretera (highway) Cancún-Chetumal (direction Riviera Maya). Hotels located within 16km (10 miles) of the airport include the Maria De Lourdes Hotel, Best Western Plaza Caribe, the Westin Regina Resort and the Hyatt Regency Cancun.