There is a visitor information desk in the baggage reclaim level and uniformed, bilingual special service representatives (SSRs) stationed at key locations throughout the Terminal. SSRs can provide medical assistance and airport staff are available to book the airport’s meeting room or suggest accommodation options at some of the major hotels nearby. The black airport telephones located throughout the terminal are for paging assistance. Information is available (tel: 713 640 3000).

Money and communications: Facilities include ATMs and bureaux de change. Eating and drinking: There are over a dozen eateries at the airport, including a Mexican restaurant, ice cream parlour, fast-food and coffee shops. Shopping: Shops are located in the central lobby upper level of the terminal, as well as in the central concourse and concourses A and C; shops include newsagents and gift shops. Luggage: Trolleys are available for hire in the baggage reclaim area.

There is disabled access in all areas of the terminal. Visually-or hearing-impaired passengers can request information and assistance (tel: 713 640 3000 or TDD tel: 713 641 7781). The black airport telephones located throughout the terminal are for paging assistance.

The airport offers a wheelchair-accessible meeting room on Concourse C which can be booked through a SSR (see above). Bureaux de change can provide fax and photocopying facilities.

Companies include Advantage, Avis, Budget, Dollar, Hertz, Enterprise, National and Thrifty. Desks are located on the baggage reclaim level, which is the lower level of the terminal building. Buses and shuttle vans transport passengers from the terminal to car hire pick-up sites.

Public parking is available in a four-level garage, which has direct access to the terminal building, and an additional surface car park, which is located within walking distance of the terminal. There are spaces for more than 4,000 cars at the airport. Up-to-date parking and travel information is available on the radio (1610 AM) when approaching the airport.

The airport is easily accessible via the major roads and motorways connecting the entire metropolitan area. I-45 borders the airport and integrates a road network serving the entire Gulf Coast industrial complex.

Road: Taxi: Taxis leave from Curbzone 1 outside baggage reclaim, on the lower level. Bus: The METRO bus service leaves from Curbzone 8A, outside baggage reclaim, on the lower level, for services into Houston. Shuttle services are provided by Express Shuttle USA (tel: 713 523 8888) and Texans Super Shuttle (tel: 713 781 6660) to various locations throughout the Houston area.

There is no hotel on the airport site. Nearby hotels include the Courtyard Marriott (tel: 713 910 1700), Hobby Hilton (tel: 713 645 3000) and Motel Six - Houston Hobby (tel: 713 941 0990). A list of hotels in the area and their telephone numbers is available on the airport’s website. Many of the hotels operate courtesy shuttle services to/from the airport. Passengers can also use courtesy hotel telephones located in the baggage reclaim area to arrange pick-up.