A free shuttle bus runs between the terminals; alternatively, passengers can walk between the terminals.

The Visitors Information Centre (tel: (0)9 275 6467) is located on the ground floor of the Arrivals hall in the International Terminal and in both the Domestic Terminals, open for all flights. Blue Coat ambassadors also provide passenger assistance in the International Terminal and the Air New Zealand Domestic Terminal.

Money and communications: Banks with bureau de change facilities are located throughout the International Terminal. ATMs can be found throughout the airport. Internet kiosks and mobile phone hire are also available. Eating and drinking: There are numerous restaurants, cafés and bars at the airport, including the Jean Batten Food Court, on the first floor, with a number of speciality eateries, including an espresso bar, Asian cuisine and a sushi bar. Shopping: There are over 75 shops situated throughout the airport, including duty-free. A shopping collection service is available for returning shoppers or online purchases (website: www.aworldofshopping.co.nz). Luggage: The Collection Point offers a left-luggage facility; a left-luggage and sealing service is also available on the ground floor of the International Terminal. Lost property is handled by the airport police (tel: (0)9 275 9046). Other facilities: There is a medical centre and telephones for first aid, nurseries, a chapel, a children’s play area and playgrounds, a museum, exercycles, massage and free showers, a golf course, a mini golf, and day rooms for hire (available from The Collection Point).

Facilities include automatic doors, lifts, wheelchair assistance in the International Terminal, accessible toilets and showers, as well as ATMs with Braille keys. There are also disabled parking spaces in front of the terminals and in the airport car parks. Passengers requiring wheelchairs and special assistance should inform their airline prior to travel.

There are two conference rooms on the top floor of the International Terminal and a further three rooms (tel: (0)9 256 8915 or 8851) in the Air New Zealand Domestic Terminal. Laptop computer connections are available in the reading/writing area. All international airlines provide VIP lounges.

Companies with desks in the terminals include Avis, Budget and Hertz . RVs are available from Maui. ACE Rental and ARF Rental have booking desks on Manu Tapu Drive; a free pick-up service is available via designated contact telephones.

There are car parks in front of each terminal. There is a secure long-term car park located 150m (164 yards) from the International Terminal, with covered and open parking available; for more information, call Parking Services (tel: (0)9 256 8527). The Skyway Storage car park provides secure undercover parking (tel: (0)9 256 7009). Valet service is available at all terminals (tel: (0)9 256 7007).

To get to the airport, take the southern motorway until the Gillies Avenue exit and then follow the airport signs.

Road: Taxi: Taxi ranks are situated to the west of the International Terminal and in front of the Domestic Terminals. Shared-ride shuttle buses also serve the airport, departing from the taxi ranks. Bus: Airbus provides a bus service between the airport and city centre. There is also an airport-to-Pakuranga service. Contact Rideline (tel: (0)9 366 6400; website: www.rideline.co.nz) for further information on getting around the Auckland region by bus, train or ferry.

Hotels near the airport include the Centra Auckland Airport (tel: (0)9 275 1059), Hotel Grand Chancellor Auckland Airport (tel: (0)9 275 7029) and Jet Inn (tel: (0)9 275 4100). Hotel reservations can be made at the Visitors Information Centre.