The Aerotrain operates between the Main Terminal and the Satellite Building.

There are airport information counters in the Main Terminal and Satellite Building. Information kiosks, with touch-screen, text, audio, video and graphic technology, are situated throughout the airport. Visitors Service Centre (tel: (0)3 8776 5651 or 5647), providing information on airport services and facilities as well as tourist information, is located in the baggage reclaim hall in the Main Terminal.

Money and communications: There is a bank, several bureaux de change, ATMs and a post office. Wireless Internet is available. Eating and drinking: There are restaurants, snack bars, delis, fast-food outlets, bars and cafés. Shopping: There are many shops, including duty-free. Luggage: Left-luggage services, lockers and baggage delivery are available. Lost property is handled by the Airport Police (tel: (0)3 8787 2222). Other facilities: These include nursery/baby changing facilities, a children’s play area, a 24-hour clinic, pharmacies, and a fitness centre with showers, sauna and spa (in the Airside Transit Hotel).

These include ramps, lifts, wheelchair-accessible toilets and adapted telephones; passengers should advise their airline of their needs in advance, to arrange personal assistance. Disabled car parking spaces are available on level 2 in the covered short-term car park.

The Plaza Business Centre (tel: (0)3 8787 2323) is equipped with telephone, fax, Internet and videoconferencing facilities, as well as postal and secretarial services. The Airside Transit Hotel (tel: (0)3 8787 4848) and the KLIA Pan Pacific Hotel (tel: (0)3 8787 3333) also have business centres offering fax, photocopying, Internet, workstation hire and secretarial services. The E-Centre has high-speed and wireless Internet, web cams, videos, computers, printing, CD burning, scanning, telephones, fax and videoconferencing facilities.

Car hire companies, including Avis, Budget, Hertz, National and Thrifty, operate 24-hour desks on the Arrivals concourse in the Main Terminal.

Blocks A, B, C and D of the covered short-term car parks are situated near the terminal; there is also an uncovered car park, which is connected to the main terminal building and the Pan Pacific Hotel by a courtesy shuttle service.

From Kuala Lumpur, take the North-South Central Link Expressway (ELITE), which is the primary access road for the airport.

Rail: KLA Ekspres is a direct express rail service between the airport and KL City Air Terminal (KLCAT) located at Kuala Lumpur’s Sentral Station. KLIA Transit is another high speed commuter train between the airport and KLCAT. Road: Taxi: Taxis are available on the Arrivals level. Passengers should buy a coupon at taxi counters on the Arrivals level and are advised not to use taxis offered by illegal taxi operators. Limousine: A pre-paid limousine service is also available. Bus: Express buses to Kuala Lumpur and local buses to Nilai KTM Komuter station and Subang are available from the bus station located on the ground floor of Block C in the covered car park.

The KLIA Pan Pacific Hotel (tel: (0)3 8787 3333) is within a five-minute walk of the airport. The Airside Transit Hotel (tel: (0)3 8787 4848) is also available in the Satellite Building, near gate C5. Other hotels near the airport include the Concorde Inn Hotel (tel: (0)3 8783 1118), Empress Hotel (tel: (0)3 8706 7777), Equatorial Hotel Bangi (tel: (0)3 8210 2222) and Renaissance Palm Garden (tel: (0)3 8943 2233). There are telephone hotel reservation desks on the Arrivals concourse.