Shuttle bus no.10 provides a free transfer service between terminals 2, 3, 4 (SAS flights) and Terminal 5. Shuttle bus no. 14 serves all the terminals, as well as the long-term car park and the SAS Arlandia Hotel.

The airport information desks (tel: (0)8 797 6015) are located in terminals 2, 4 and 5; the desk located in the Terminal 5 Arrivals hall is open 24 hours a day.

Money and communications: The airport has two banks, several ATMs and bureaux de change. A courier service and a post office are available in SkyCity. There are Internet cafés in Terminal 5 and SkyCity. Eating and drinking: The airport has many restaurants and bars throughout the terminals. Shopping: There are plenty of shops, including duty-free. Most shops are located in Terminal 5 and SkyCity. Luggage: There is a left-luggage facility in Terminal 5, level 1. Safety deposit boxes are available in all terminals and SkyCity. Other facilities: There is a doctor’s surgery, a pharmacy, a chapel, a hairdresser’s, a dry cleaners, showers and a fitness centre. Facilities for children include baby change facilities, a nursing room and play areas.

Text telephones are available. Lifts and wheelchair-accessible toilets are located in all terminals. Disabled travellers can reserve special services in advance through their airline or when checking in; passengers should request any special assistance when booking a ticket. Disabled car parking spaces are available, except underneath SkyCity, at long-term parking rates.

Fax machines are located in terminals 2, 4 and 5, PC workstations in terminals 2 and 4, and Internet connections can be found in terminals 4 and 5. Business facilities are also available at the airport and in airline VIP lounges around the terminals. The airport offers conference facilities at Prime Point in SkyCity (tel: (0)8 797 6200; website: www.primepoint.com/eng/), for up to 700 delegates plus offices and an exhibition hall for up to 1,000 visitors.

Companies at the airport include Avis, Europcar and Hertz. A shuttle bus service runs between the terminals and the car hire area (on request after hours).

Parking is available at multi-storey and outdoor car parks with direct access to the terminals, and also underneath SkyCity. For long-term parking, a car park further away from the terminals offers lower rates and is served by free shuttle buses.

From Stockholm, take the E-4 north to Arlanda and follow signs for the airport.

Rail: The airport has three railway stations: one (under SkyCity) for long-distance destinations including Trondheim and Göteborg, and two (one under Terminal 5 and one with exits to Terminals 2, 3 and 4) for frequent express trains to Stockholm. The Arlanda Express trains reach the city centre in 20 minutes. Road: Taxi: Taxis run from directly outside the terminals. When taking a taxi, passengers should speak to a taxi coordinator, found outside the terminal building. Bus: There are bus stations outside terminals 2, 4 and 5. Buses run to Stockholm City Terminal (journey time: 45 minutes) and to many other destinations. Bus no.583 connects with the commuter train at Märsta station.

The Radisson SAS SkyCity Hotel (tel: (0)8 5067 4000 or 5907 7300), located at the airport, is served by free shuttle bus no.14. Other hotels located nearby which run free shuttle buses include the Radisson SAS Arlandia Hotel (tel: (0)8 5068 4000), Ibis Hotel (tel: (0)8 655 0100), Park Inn (tel: (0)8 5911 1100), Nova Park Hotel (tel: (0)1 834 9000), Arlanda Hotellby (tel: (0)8 5978 9700) and Quality Eurostop Hotel (tel: (0)8 5951 1100).