A free shuttle bus operates between all terminals and the furthest car parks.

Airport information desks are located in International Arrivals and Departures, and Domestic Arrivals. Information and flight details are available via the airport helpdesk (tel: (0)11 921 6262). The Gauteng Tourism Authority Information Desk is situated in the International Arrivals Terminal (tel: (0)11 390 3614 or 3602).

Money and communications: There are ATMs, banks and bureaux de change at the airport, as well as a post office. Mobile telephone hire and wireless Internet area also available. Eating and drinking: There are plenty of places to eat and drink. Food outlets include coffee shops, a juice bar, steak houses, a bakery, and fast-food restaurants. Shopping: The airport has a wide variety of shops, including a duty-free mall. Luggage: A left-luggage facility is available on the upper level of the underground car park, just off the International Arrivals area. Porters are available in the Arrivals hall and can be recognised by bright orange uniforms; visitors should not use unauthorised porters; tipping is recommended. Other facilities: There is a 24-hour medical clinic, a chapel, an Islamic prayer room and baby change facilities.

The airport has lifts (two of them are equipped with Braille) and ramps throughout the terminals. Disabled parking spaces are available. The free shuttle service which serves the remote car parking area can accommodate passengers in wheelchairs. Disabled passengers without a disabled pass should contact the ACSA-JIA help desk (tel: (0)11 921 6262) for assistance. A golf cart service which can accommodate disabled passengers operates between the terminals and the car hire areas.

There is a Business Centre (tel: (0)11 921 6991) with facilities including fax, telephone and secretarial services. A Premier Conference Centre (tel: (0)11 390 1084 or 1118), in the Domestic Terminal, offers four meeting rooms seating up to 14 delegates, a seminar facility for up to 50 delegates and a conference room for up to 120 delegates. A media conference room is also available.

Companies Avis, Budget, Europcar, Hertz, Imperial, Khaya, National, Siswe and Tempest are located in Domestic Arrivals.

There are several car parks offering short- and long-term parking, including an underground facility, as well as outdoor and shaded parking. A free shuttle bus service operates between the furthest car parks and the terminals. Call the ACSA office, open daily 24 hours (tel: (0)11 921 6090/1) for further parking information.

From Johannesburg, take the R24 to the airport; from Pretoria, take the R21. The airport is clearly signposted from these approach roads.

Road: A variety of approved taxi and shuttle operators provide services between Johannesburg, Pretoria and their surrounding suburbs. The service is managed by Izinga Transport Management (Itram); Itram reservations desks are located in the baggage reclaim areas in Terminals A and B (website: www.itram.co.za). For more information on public transport, contact ACSA (tel: (0)11 921 6262). Taxi and shuttle ranks are located opposite the Terminal A International Arrivals, while buses and coaches depart from the multi-storey car park.

There is a small Transit Hotel at the airport. The Holiday Inn Johannesburg International Airport (tel: (0)11 975 1121) is within walking distance of the terminal and the five-star Airport Sun InterContinental Hotel (tel: (0)11 9615400) is situated opposite the airport. The Holiday Inn Garden Court (tel: 392 1062) is also nearby. There are also budget establishments located nearby; information on accommodation is available at the Gauteng Tourism Authority Information Desk in International Arrivals. Most hotels operate shuttle services to/from the airport.