Business
Business Etiquette
Business in Manila is not the formal affair typical further north, although the influential Chinese community brings some stricter East Asian norms. Business style is American and American English is commonly spoken in business circles. Business contacts are best made through connections rather than by cold calling. Diplomacy is preferred to confrontation in business. Handshakes and the exchange of business cards are the usual greeting. Manila’s heat also means a more relaxed approach to business dress, although a shirt and tie is always advised for formal meetings. Hospitality for clients typically includes drinks and golfing. Gifts can be selected to appeal to educated Filipinos’ love of things Western and wrapped in red or green for good luck.
Filipinos are not scrupulously punctual and delays may occur. Prior appointments are necessary, however. The best months for business visits are October to November and January to May – business visits around Christmas and Easter are not recommended, as delays tend to be unavoidable. Office hours are usually 0800-1200 and 1300-1700 Monday to Friday, although some company offices are also open 0800-1200 Saturday.
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